Owner FAQs

Our professional property management team in Orlando handles your marketing, qualifies your new tenants, handles your lease agreements, rents your property, collects rents and any deposits, handles maintenance and repair requests, plus oversees inspections and the total property management for your home.

If you have 1 or 100 properties that need to be managed, we handle the details so you can get back to being a property investor.

Specific duties as the agent for each of our owners:

• Prepare each property for renting
• Inspect each property
• Coordinate utility payments during the make-ready process
• Market your property
• Make your property available for prospective tenants to view/rent it
• Show your property
• Receive tenant rental applications
• Screen tenant rental applicants
• Coordinate rental lease signings
• Coordinate rental lease renewals
• Maintain your investment property
• Handle work order requests – including 24/7 emergencies
• Provide administrative and financial property management reports
• For multifamily apartment buildings, we provide on-site leasing, maintenance, and management services
• The logging of correspondence into your property management system
• Provide rental property management software with owner and tenant portals
• Pay vendors/suppliers
• Provide your owner statements for tax purposes
• Correspond with each of our owners and their tenants

Ackley Florida Property Management knows the importance of securing a qualified rental tenant in Florida. Your property, along with photos, will be advertised on our website, the multiple listing service, AppFolio, and on various rental marketing directories. A property information sheet will be prepared for your property with all the necessary information.

Our homeowners’ satisfaction is something we take very seriously, and it’s why we begin with a thorough screening process. For properties that are not currently leased, we will advertise, show them, and screen your prospective tenants.

• Two years of prior tenant history
• Two years of employment history
• Nationwide criminal check for both misdemeanors & felonies
• Nationwide sexual predator check
• Nationwide terrorist activity check
• Three times the monthly rental amount tied to income
• Overall good credit history (based on a national risk score)

If a tenant does not meet the property management profile, a member of our professional staff at Ackley will contact you for a final decision. In some cases, an additional deposit can be substituted for one of the above.

Your lease rate is going to be determined by several market factors including the condition of the property, its location, and the rental rates for competing homes in the immediate area. Our Ackley Florida Property Management experts can perform a quick market analysis to show you what other homes in the immediate area have recently rented for and what homes are currently asking for rent.

We do! We are on call 24 hours a day, 7 days a week. Why worry you? That’s why you hired us! Emergencies are quickly prioritized and are handled rapidly.

We manage long-term single-family homes, condos, and townhomes in Florida. We also specialize in multi-family apartment buildings and commercial space. Most of our properties are unfurnished, and we have experience to thrive with higher-end furnished homes. We do not manage rooming houses, rental rooms, rentals under three months, or Airbnb. We also do not handle HOA grounds management.

TIME, RISK, CONVENIENCE! Landlord/tenant law is constantly changing in Florida and it is our job to stay up-to-date so we can protect all parties involved. Management expenses are tax-deductible and we handle the headaches and create a buffer between both parties. It makes sense to let a dedicated professional handle the operations so you can focus on what really matters.

Ackley Florida Property Management and its full menu of professional property management services have been serving the Greater Metropolitan Orlando marketplace since 1984. AFPM features an impressive portfolio of 500+ rental properties boasting a 95 percent occupancy rate sprinkled throughout the six-county Metro Orlando market that includes Orange, Seminole, Osceola, and Lake Counties. Our collection of quality properties range from single-family homes to condominiums to townhomes to beautiful lake and golf-front residences in many of Central Florida’s most desirable and vibrant residential areas, including Windermere, Winter Park, Lake Nona, Hunters Creek, Winter Garden, and more. If you own a rental property and are looking for new tenants, we can help you with that, as well. Because finding high-qualified rental tenants for our clients is an aspect that AFPM excels at. And, if you’re looking to purchase an investment property in any of Central Florida’s prime locations, we can help you with that---as well. This means, we will put you in touch with a professional real estate agent from our well-respected sister company, Coldwell Banker Ackley Realty, which, too, has been serving the Greater Orlando Florida area since 1984.

Once we receive a signed property management agreement (which is typically handled digitally, not in person) and keys to your property, we will begin marketing your home! Often though, when a home is occupied or not in the best of shape, it is financially beneficial to wait for our vacant/cleaned-up recommendations. This means, our team will do an immediate inspection and assess the situation, then communicate with you as to what we recommend, and what you are comfortable with. We recognize that time is money in rental investing so we move very swiftly once you sign up with Ackley Florida Property Management. Typically, the only delay we will allow is waiting a day or two for great weather before taking photos.

To ensure your property attracts quality tenants and garners top market rent, please complete the following no less than three (3) business days before listing:

1. Utilities
- Keep all utilities (electricity, water, etc.) active in the owner’s name during vacancy.
2. Paint & Walls
- Patch any holes and refresh paint for a clean, uniform appearance.
3. Light Bulbs
- Use matching, functional bulbs in all fixtures.
4. Flooring
- Professionally clean carpets, tile, or other flooring types.
5. Exterior Pressure Washing
- Wash driveways, walkways, and patios for strong curb appeal.
6. Remove Personal Items
- Clear all belongings from the property.
7. Appliances & Safety
- Verify all appliances and safety items (smoke detectors, etc.) work properly.
8. A/C Filter
- Install a new, clean filter(s).
9. Property Cleanliness
- Professionally clean the interior to “hotel room” standards.
10. Keys & Access
- Provide all keys, remotes, and HOA/community access details.

We’ll perform a final inspection with detailed photo documentation 48 hours before move-in. If you need vendor assistance, please let us know.